Versand
Allgemeine Informationen zum Versand und Zahlung
Es gelten folgende Bedingungen
Versandkosten
Deutschland
Maxibrief Nicht Versichert / Sendeverfolgung - 2.50€
Versichert bis 20 Euro / Sendeverfolgung - 4.50€
Versichert bis 500 Euro / Sendeverfolgung - 6.50€
EU
EU Standard Shipping / No Tracking or Insurance - 7.50€
EU Tracked and Insured - 15.00€
Switzerland
No Tracking or Insurance - 9.50€
Tracked and Insured - 20.00€
United Kingdom
No Tracking or Insurance - 9.50€
Tracked and Insured - 20.00€
Worldwide
No Tracking or Insurance - 18.00€
Worldwide Tracked and Insured - 28.00€
Sorry no shipping to the USA at the moment!
Lieferzeit
Soweit im jeweiligen Angebot keine andere Frist angegeben ist, erfolgt der Versand Montags und Donnerstags. Beachten Sie, dass an Sonn- und Feiertagen keine Zustellung erfolgt.
Deutschland ca 1-5 Werktage
EU ca 5-10 Werktage
Weltweit ca 10-14 Werktage
Spezielle Hinweise zum Versand ins Ausland
Bei Lieferungen in das Ausland können Zölle, Steuern und Gebühren anfallen, die im angezeigten Gesamtpreis nicht enthalten sind.
Zahlungsmethoden
Zahlung per Kreditkarte / Debit / Visa / Giro
- Zahlung per PayPal / Apple Pay / Maestro / American Express / Shopify Pay
Weitere Einzelheiten zur Zahlung
Bei Zahlung per Kreditkarte erfolgt die Belastung Ihres Kreditkartenkontos mit Vertragsschluss.
Sollten Sie Fragen haben, schreiben Sie uns gern eine Nachricht an tiliabythesea@gmail.com oder nutzen Sie das Kontaktformular.
SHIPPING
I ship MONDAYS & THURSDAYS. All items are gift wrapped in tissue paper, organza bag, personalised envelope and send inside a bubble wrap and extra taped envelope.
I hope to be able to ship to the USA again around Nov 2025!
Please opt for tracked shipping so you always know where your parcel is.
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE? Where is my order?
Orders to the US take approx. 10-14 working days, i.e. 2 weeks.
Orders to Canada take approx. 3-5 weeks.
Orders to Europe take approx. 5 working days.
Orders within the Germany take approx. 1-5 working days.
I will mark your item as shipped on the actual posting day.
Shipping times are approximate and average times have been taken from thousands of orders. However your parcel might be faster or slower. During busy times like Christmas I highly recommend to order as early as possible to avoid disappointment!
If your order has not arrived after 4 weeks since it was posted, please get in touch and let me know. Unless you purchased a shipping upgrade to Tracked and the parcel was sent to a wrong recipient by the carrier the order will not be refunded ( if you have submitted a wrong address or did not collect your parcel from the local post office no refunds will be given). If you are unhappy with your item and would like to return it in unworn condition - please send it back to me after messaging me. Once I have received your unworn item I will refund you the purchase price minus shipping.
It will take approx 10-14 working days for parcels to reach the US. If you have opted for tracked & signed shipping you will be able to see where your parcel is!
Your International order may be held in customs (that's normal!) before it continues its way to you. Shipping times are approximate times, taken as an average from thousands of parcels. Sometimes a parcel reaches the US within 1 week, other times it can take up to 4 weeks - but the average is 10-14 working days. Keep in mind that CHRISTMAS is a very busy time for post and parcels may take longer to arrive.
If you have ordered something for a particular day (Birthday/Christmas/Anniversary etc.) I recommend to opt for the tracked and signed shipping option for piece of mind. Items that have been ordered after the official Christmas cut off dates ( recommended last shipping dates) will not be refunded should they arrive too late.
EXCHANGES
Should you have any questions or are unhappy with a design you have received from me, please contact me first - I am sure we can work things out!
Email me: tiliabythesea@gmail.com
If you have received your item and are not happy for one reason or the other, please contact me. I take great pride in all my sea glass creations and hopefully you will love each and everyone of them as much as I did when designing them. Should an item not arrive after the approx postage time, please contact me - I am sure we can work something out. Be it a replacement or refund.
EXEMPT: Earrings are exempt from returns for hygienic reasons. Refunds will only be given on items that have not been worn. The buyer is responsible to return the item, shipping costs will not be refunded.
Colours will be closely matched by eye, but please be aware that sea glass is a natural material and that colours may be slightly different. Refunds for items that take longer to arrive, especially around busy periods like Christmas, can not be accepted.
CHRISTMAS
CHRISTMAS is coming...Please order in plenty time to avoid disappointment!
Last recommended shipping dates - first week of December for worldwide orders - 18th December for orders within Germany.
My last shipping day is 18th December - next shipping day is the Monday after 5th January . Thank you for being patient during the busiest time of the year!