Policies / FAQ's

FAQ's and policies. Detailed shipping information, returns and exchanges, customisation and special orders like Wedding jewelry for Brides and Bridesmaids.

HELLO & THANK YOU!

Hello sea glass lover! I am so happy you have found my shop. Each sea glass design is made or assembled in my studio in the Kingdom of Fife in Scotland. All sea glass is found by me or close friends, unless otherwise stated in the listing.

Thank you for looking at TiliabytheSea's designs - I hope you saw something you liked, maybe you have placed an order or favourited an item for later. Please leave a REVIEW if you have purchased something from me - this will make it easier for others to make an informed decision.

SHIPPING

I ship MONDAYS & THURSDAYS. All items are gift wrapped in tissue paper, organza bag, personalised envelope and send inside a bubble wrap and extra taped envelope. Please opt for tracked & signed shipping so you always know where your parcel is.

Orders to the US take approx. 10-14 working days, i.e. 2 weeks.
Orders to Canada take approx. 3-5 weeks.
Orders to Europe take approx. 5 working days.
Orders within the UK are send out Royal Mail First Class.

I will mark your item as shipped on the actual posting day.

International orders without shipping upgrade can not be tracked.
Shipping times are approximate and average times have been taken from hundreds of orders. However your parcel might be faster or slower. During busy times like Christmas I highly recommend to order as early as possible to avoid disappointment!

If your order has not arrived after 4 weeks since it was posted, please get in touch and let me know. Unless you purchased a shipping upgrade to Tracked and Signed for and the parcel was sent to a wrong recipient by the carrier the order will not be refunded ( if you have submitted a wrong address or did not collect your parcel from the local post office no refunds will be given). If you are unhappy with your item and would like to return it in unworn condition - please send it back to me after messaging me. Once I have received your unworn item I will refund you the purchase price minus shipping - for orders within the UK £1 will be deducted from the purchase price.

It will take approx 10-14 working days for parcels to reach the US. If you have opted for tracked & signed shipping you will be able to see where your parcel is!

TRACKING: Please purchase a shipping upgrade - tracked and signed for - so you can see at any given time where your parcel is. It may be held in customs ( that's normal!) before it continues its way to you. Shipping times are approximate times, taken as an average from hundreds of parcels. Sometimes a parcel reaches the US within 1 week, other times it can take up to 4 weeks - but the average is 10-14 working days. Keep in mind that CHRISTMAS is a very busy time for post and parcels may take longer to arrive.

If you have ordered something for a particular day ( Birthday/Christmas/Anniversary etc.) I recommend to opt for the tracked and signed shipping option for piece of mind. Items that have been ordered after the official Christmas cut off dates ( recommended last shipping dates) will not be refunded should they arrive too late.

EXCHANGES

Should you have any questions or are unhappy with a design you have received from me, please contact me first - I am sure we can work things out!

If you have received your item and are not happy for one reason or the other, please contact me. I take great pride in all my sea glass creations and hopefully you will love each and everyone of them as much as I did when designing them. Should an item not arrive after the approx postage time, please contact me - I am sure we can work something out. Be it a replacement or refund.  

EXEMPT: Earrings, ear cuffs and studs are exempt from returns for hygienic reasons. Refunds will only be given on items that have not been worn. The buyer is responsible to return the item, shipping costs will not be refunded.
Colours will be closely matched by eye, but please be aware that sea glass is a natural material and that colours may be slightly different. Refunds for items that take longer to arrive, especially around busy periods like Christmas, can not be accepted.

CHRISTMAS

CHRISTMAS 2019 is coming...Please order in plenty time to avoid disappointment!
Last recommended shipping dates 12/12 USA/worldwide & 19/12 UK - 23rd December UK YES I will ship but I highly recommend to purchase a guaranteed next day by 1pm delivery upgrade. Thank you for being patient during the busiest time of the year!

YOU CAN PURCHASE A SHIPPING UPGRADE TO TRACKED AFTER YOU PLACED YOUR ORDER (BUT BEFORE IT HAS SHIPPED) - PLEASE MESSAGE ME

Please check my last recommended posting dates for CHRISTMAS nearer the time in the shop announcement - I will post after the recommended cut off date, but can not guarantee that the parcel will reach you in time. Shipping times are approximate.

FAQ's

Are you looking for a special piece, something CUSTOM made?

Please message me, if you see a design you like but would love it in a different colour and we can work towards a design that is 100% for you! Some of my designs are one off a kind pieces, some are part of a collection (Spring/Summer or Autumn/Winter). It might not be possible to recreate a sold design, but it is worth a try - so just message me! Many of my designs can be customised, ie length of chain can be shortened or made longer, sea glass colours can be changed from white to sea foam, or green etc.

Special requests / WEDDINGs

Should you have requests for bridal jewellery (all white) or for more than one piece, ie bridesmaids and bride necklaces, bracelets, earrings etc I will give a small discount that will need to be discussed prior to the order being placed. Larger orders might take between two-three weeks to complete, depending upon the quantity of items needed. In general custom requests take approx 1-2 weeks to complete. Orders will be send out Mo or Thu.

Where is my glass from and what is it like?

I only use sea glass with a 100% frosted surface. You will not find shiny areas, unless it is a very rare colour like turquoise or a large piece of blue for example, where pieces with less frosting get considered - this will be mentioned in the description. Sea glass that is very rounded and has developed a good frosting is approx 80-100 years old. Shells used are also found at the beach and are sourced when they are not alive. Most of my sea glass is collected in the Kingdom of Fife. Each piece of jewellery is made in my small studio in Cupar by myself. Within the description I note where the sea glass is from.

How do I make my sea glass more vibrant?

If you would like the sea glass colours to be a little bit more vibrant, you can rub a tiny dash of unscented oil on the surface or even just touch the sea glass. Wearing sea glass on your skin will add a more satin finish, as the oils from the skin get absorbed by the glass. The frosting is still there, and be brought back by gently washing the sea glass.

Clean and care

Silver plated and / or glued (i.e. Fairy, Studs)
The glue I use is a jewellery grade adhesive, slightly elastic and waterproof, but I do not recommend any items being worn in the shower or pool. To clean, please use jewellery silver cleaning cloths or warm water and soap. Gently wash the item in your hands. Do not use other cleaners, it may damage the glass and change the appearance of the piece.
Sterling silver
Please only use anti tarnishing cloths. Do not use dipping solutions or harsh cleaners, as this might damage the sea glass. Please keep your jewelry in air tight zip-loc bags when not wearing as this will slow the tarnishing process.
Always keep in mind that you now own a piece of sea glass jewellery, handle with care, it's glass after all!

Folklore

Every time a sailor drowns, a mermaid cries. Her tears get washed ashore and are called Mermaid's Tears. All sea glass is referred to as Mermaid's Tears. My signature necklace with 9 pieces of sea glass and leaf bail takes its name from this folklore.

Will I receive the item pictured?

If there is only 1 item available - yes. If there are more than 1 pieces available you will receive an item very close to the listing picture ( ie sea glass studs). Not happy with this? Message me and I will send you a picture of the item you will receive.

Who will pack my TiliabytheSea jewellery?

TiliabytheSea is a one woman venture. I (Nicole) will personally pack each item in tissue paper, then place it in an organza bag and then in a personalised envelope with a Thank you note to you - then the envelope gets placed inside a bubble wrap envelope, with extra tape.

I love the earrings in the jewelry set - can I just buy the earrings?

Please message me - usually yes, if it is a Seaham set and pairing is difficult maybe not - but it's always worth asking.

Questions?

Message me with any questions you might have regarding a piece of jewellery you see. More photos, info where the sea glass is from, sizes etc. - just get in touch!

PRIVACY POLICY IN COMPLIANCE WITH GDPR

On 25th May 2018, a new data protection law, the General Data Protection Law (‘GDPR’), comes into effect in the UK. The GDPR will give you more control over your personal data, and greater transparency around how it is used.

At Tiliabythesea, I have always been committed to keeping your personal data safe and secure, and the GDPR does not change my commitment to you.

However, I have updated my Privacy Policy to explain these changes, and to give you more information about how I collect, use, and store your personal data. My Privacy Policy also sets out clearer information about your rights in relation to your personal data.

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized shopify, my website host, to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as

1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 3 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Nicole Lind, am the data controller of your personal information. If you have any questions or concerns, you may contact me at tiliabythesea@gmail.com.